This Privacy Policy describes how ShipRate (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website and services to compare shipping rates and purchase labels.
1. Information we collect
We collect the following types of information:
- Account information: email address and password when you create an account.
- Shipping details: ship-from and ship-to addresses, package dimensions, weight, and declared value.
- Payment information: we do not store credit card details on our servers. Payments are processed securely by our payment provider.
- Usage data: pages visited, browser type, IP address, and device information to help us improve the service.
2. How we use your information
We use your information to:
- Provide shipping rate quotes and purchase shipping labels.
- Save your default ship-from address and package presets for faster checkout.
- Send label confirmations, tracking updates, and support responses.
- Improve our website and prevent fraud.
3. Information sharing
We share shipping information with our carrier and label-provider partners (such as Shippo and USPS, UPS, FedEx, and DHL) solely to generate rates and produce shipping labels. We do not sell your personal information to third parties.
4. Data security
We use industry-standard encryption and secure hosting to protect your data. Access to your saved addresses and presets is protected by authentication and row-level security in our database.
5. Cookies and local storage
We use cookies and browser local storage to keep you signed in and remember guest preferences. You can clear your browser storage at any time.
6. Your choices
You can update or delete your saved addresses, package presets, and account information from the settings menu. You may also contact us to request deletion of your account and associated data.
7. Children's privacy
ShipRate is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.
9. Contact us
If you have questions about this Privacy Policy, please contact us at support@shiprate.app.